Frequently Asked Questions

How do I place an order and submit payment?
There are several options for placing an order and making payment.   You may browse our eCard Catalog, select an ecard, choose your customization options and add-on services, add it to your cart, checkout and submit payment securely via credit card or Purchase Order #. International customers who prefer to pay with a credit card must select the "Check out with PayPal" option to pay with a credit card through our website.   For clients who prefer to pay by check or wire transfer there is an option to provide a Purchase Order # on the checkout page for Payment Method. We will send an invoice by e-mail once the project is approved. For Custom eCards, please fill out our Request for Quote form with your project details and we'll review, contact you with any questions and formulate a quote for your project. If you have any questions or need additional assistance placing your order please call us toll free at 1-877-529-7786.

How long should it take once my eCard order is placed to receive/expect the eCard completed?
Depending on the time of year and the type of e-Card you order (i.e. Semi-Custom vs Fully Custom), delivery typically ranges from 1-4 weeks for Semi-Custom eCards and 4-12 weeks for fully Custom eCards. The holidays are our busiest time of year and our development resources work on projects based on when the order is placed. We will accept orders for our Holiday eCards until we have reached full production capacity. To ensure a place on our production schedule during the busy Holiday Season we recommend placing your order early with us (i.e. by October or early November at the latest). If you need a fully custom eCard, we recommend placing your order no later than early October. We only accept a limited number of fully custom eCards each holiday season.

Am I am able to host the animated e-Card on my own website?
Yes, if a Client prefers to host the eCard on their own website (web server) we can provide the final HTML holding page for the client to host the eCard on their own server and/or the final mp4 video file for hosting. In order to use the same mobile friendly HTML5 Video player which is currently being used in the Semi-Custom eCard catalog (Compatible on most PC and mobile devices), the eCard video itself would remain hosted with our professional video hosting provider and embedded as an iframe within the HTML holding page. So clients can host the HTML holding page on their own server if they prefer the URL to include their domain name. Contact Us before placing your order to verify requirements and receive a test page to upload to your own server to make sure the eCard displays properly. Other player options and file formats are available upon request for clients to host on their own YouTube channel, Vimeo Channel, Facebook Page, etc.

What are my payment options?
For Semi-Custom Animated eCard orders through our website, we accept all major credit cards (Visa, MasterCard, AMEX and Discover), PayPal or provide a Purchas Order # on the checkout page if payment by check or bank transfer is preferred. International customers who prefer to pay with a credit card will need to select the "Check out with PayPal" option for the payment method. You do not have to have a PayPal account to 'Check out with PayPal', it will prompt you for your payment and billing information to remit payment securely by credit card. For all Custom e-Card orders, we will send an invoice for the project from our Quickbooks account by e-mail. There will be an option to pay securely with a credit card or you can remit payment by eCheck, mailed check or bank transfer. Custom projects require a 50% project initation fee due upon proposal acceptance and the remaining balance will be invoiced upon project completion. Customers will have 30 days to remit payment without penalty.

Will the e-cards play on iPhone, iPad, Android, etc?
Yes, the animated e-Cards will be displayed with a hosted HTML5 video player which has an auto-detection to display the appropriate version based on the device and browser the eCard is being viewed on. If the viewer is watching the eCard on an older browser that does not support HTML5 the player will automatically display the flash player version. The animated eCards will play on any devices including iPhone, iPad and Android devices as long as the user is not viewing the ecard in a highly restricted firewall environment which blocks video content. YouTube and Vimeo can be blocked by offices, schools, etc because the videos hosted on those platforms includes "entertainment" content. Our video hosting provider is focused on videos for business and marketing, and because of this, the video player we use is rarely blacklisted, but we have no control over the user's firewall environment.

Can I send the eCards/eMails myself?
When placing an order for a Semi-Custom Animated e-Card through our website, by default the Client will handle the distribution of the e-Cards using whatever e-mail system preferred or currently used. Upon request, WebbyCards can handle the e-mail/e-card distribution for clients who may not have a system to send the html formatted e-mails easily for an additional distribution fee of $350 (includes 1 list, 1 designated sender, HTML email template and up to 10K recipients. If additional lists or senders are needed please Contact Us with your requirements for a quote.). If the Client chooses to deliver the e-cards/e-mails, we will provide the client with a clickable image of the eCard (typically opening or closing scene of the eCard with a faded play button overlaid) for their email along with the URL to include as the hyperlink with the image to open the animated version in the user's default browser.

If WebbyCards handles the email distribution, we import the client's email list from an .xls spreadsheet into our e-mail distribution system hosted on our server. WebbyCards will create the html formatted e-mail template with the client's eCard image, link to the eCard to open in the user's browser, personalized message from the client, client's logo and preferred contact information. In order for us to distribute the emails using the Client's email address or domain, we would the Client to add SPF, TXT and DKIM records to your domain name DNS server so that we can send the e-mails using your domain. We cannot guarantee that every e-mail will reach the recipients inbox as there are many variables involved which are out of our control, but we follow the suggested guidelines to help the emails avoid SPAM filters. Login access will be provided to view emails sent, emails read and # of clicks on tracked links within the email. WebbyCards will send a test email to the client for testing and approval and distribute the e-mails on the client's designated Target Delivery Date. Contact Us with any questions.

If the e-mails sent out exceed the initial expected # of recipients designated when the order was placed, will the eCard still be active?
Yes, the eCard will still be available and play if the client ends up needing to distribute to more recipients than initially expected when the order was placed. The expected number of recipients helps determine bandwidth needed and video hosting charges incurred to utilize the current mobile friendly HTML5 video player to display the animated eCards. The animated Holiday e-Cards will remain active until October 1 of the following year (minimum of 10 months temporary hosting included in the base fee). When the temporary hosting license expires, clients can renew their eCard license if they would like to continue to have access to their e-Card for an additional year. Contact Us for more info.

The base fee includes hosting and customization for up to 500 estimated recipients, if you anticipate more recipients would be needed, then select the approximate number of recipients on the configuration page (select options/place order) under "eCard Hosting Included > Select estimated # of recipients”. We are using a hosted HTML5 video player which is mobile friendly to play on the majority of PC and mobile devices, but we are charged hosting fees based on the amount of bandwidth used; therefore, there are different price levels based on about how many people will be receiving the eCards to determine the base customization fee. There are additional services and add-on options available on the configuration page. The total eCard Price as Customized will appear at the bottom of the page in the blue bar area with the Add to Cart button when you are ready to place your order with us.

The animated eCards cannot display and play directly within the eMail itself. The only type of animated file that can currently play within an eMail is an animated .gif file which are very limited on the type of animation, type of special effects, length of animation, amount of scenes and graphics and will not play properly in all email clients, i.e. some versions of Outlook will only display the first scene of the animated .gif. For clients who will distribute the eCards themselves, we will provide a clickable image to embed in the client's email along with the URL to include as a hyperlink to open the animated version of the eCard to play in the user's default browser which clicked. The static image of the eCard for the client's email is typically the opening or closing scene of the eCard with a faded play button overlaid. HTML5 eCards, Flash eCards or any other video file formats cannot be embedded directly within e-mails themselves and must play in a browser using the designated player.

1 - Save the image (static version of the card) to your computer. 2 - Create a new email. 3 - Place your cursor in the body of the e-mail. 4 - Go to Insert > Picture (top menu bar). 5 - Locate the image on your computer, select it and Click Insert. 6 - The image should appear in the body of your email now. 7 - Right click on the image (or cntrl click if on MAC. 8 - Select Hyperlink from the pop-up menu. 9 - Copy and paste or type the URL we provided for the animated e-card under the "Address" field. 10 - Select 'Target Frame' > 'New Window' to open the eCard in a new browser window and Click Ok.
The eCard image should now display in the body of your eMail with the hyperlink attached. Send yourself a test email to make sure that the image and link are set up properly. The hyperlink will not work until you send the e-mail, but please send yourself a test email first to make sure the link is working properly. Contact us at 1-877-529-7786 if you need assistance.